We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
30-Day Fit Guarantee
Easy Exchange & No-Hassle Returns
30-Day Fit Guarantee
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
if you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We’ve got you covered with our 30-Day Perfect Fit Guarantee.If you need a different size, we’ll exchange itcompletely free of charge.Not fully satisfied with your order? No worries—just let us know within 30 days, and we’ll give you a full refund.
If you need to initiate a return, please contact us via email contact@lilysure.com. We will get back to you within 1-3 business days.
Machine Wash Cold: Use a gentle cycle with cold water only to preserve elasticity and shape.
Use Mild Detergent: Avoid bleach or fabric softeners, as they can damage the material and reduce performance. Air Dry Flat; No Dryer: Lay flat or hang to dry away from direct heat or sun. Do not tumble dry to prevent shrinkage and deformation.
No Ironing: The fabric requires no ironing. Ironing with heat will irreversibly damage the material.
Store Properly: Fold and store in a cool, dry place. Avoid long-term hanging to maintain the garment's shaping ability.
